PSC COVID-19 Information & Resources

The Missouri Public Service Commission's mission is to ensure Missourians receive safe and reliable utility service from the investor-owned utilities we regulate. The PSC's mission continues as we monitor the COVID-19 pandemic.  

PSC Operations
Due to the COVID-19 pandemic, PSC offices remain closed to the public at this time. Commission Agenda meetings and any Commission hearings are streamed on our website — related links to watch them live will be posted on our social media channels. 

PSC Orders / Actions

• PSC Grants Ameren Missouri Request Regarding Reconnection Late Payment Fees (Electric)
• PSC Grants Spire Missouri, Inc. Request to Suspend Disconnection Activities and Waive Late Payment Charges
• PSC Grants Summit Natural Gas Request to Waive Service Disconnection and Late Payment Fees
• PSC Grants Ameren Missouri Request Regarding Reconnection Late Payment Fees (Natural Gas)
• PSC Grants Temporary Waiver Request
• Declaration letter for notarized sworn statement (applies both to pleadings filed in cases before the Commission, and to required annual reports and statements of income)
• Letter to local officials to designate utility workers as essential 
• Advisory Memo on Identification of Essential Critical Infrastructure Workers During COVID-19 Response Issued by CISA
• Relay Missouri Experiencing High Call Volumes — Customers Urged to Stay on the Line
• PSC Grants Summit Natural Gas Request to Waive Service Reconnection Fees
• PSC Grants Ameren Missouri Request Regarding its Keeping Current Program
• PSC Approves Spire Missouri, Inc. Request Regarding a One-Time Bill Credit to Eligible Customers 
• PSC Grants Spire Request to Extend Suspension of Disconnect Activities and the WaivCOVID-19 /reing of Late Payment Charges
• PSC Grants Liberty Utilities Request Regarding Disconnect Notices and Late Payment Fees 
• PSC Opens Working Case to Consider Best Practices for Recovery of Past-Due Customer Payments After the COVID-19 Pandemic Emergency
• PSC Approves Modified Agreement Providing Energy Assistance Funding to Low-Income Ameren Missouri Electric Customers
• PSC Permits Implementation of Evergy COVID-19 Related Programs  
• PSC Grants Spire Temporary Waiver Request 
  
  Missouri Resources
• Find a Local Utility 
• Missouri Investor-Owned Utilities (websites and customer service contact information)  
• Missouri Department of Health & Human Services (energy assistance programs)
• Department of Social Services (low-income home energy assistance program - LIHEAP)
  
  National Resources
• Centers for Disease Control and Prevention
• U.S. Department of Homeland Security's Cybersecurity and Infrastructure Security Agency (CISA)
• FCC Tips for Avoiding COVID-19 Scams
• 2•1•1 (assistance with community resources and utility bills)
• Joint FCC / NARUC Letter — Lifeline Program Resources During the COVID-19 Pandemic