Press Release

FOR IMMEDIATE RELEASE -- December 08, 2020
Kevin Kelly (573) 751-9300

PSC Sets Local Public Hearing Schedule in
Missouri-American Water Company Rate Cases

JEFFERSON CITY---The Missouri Public Service Commission will hold virtual local public hearings in January to receive customer comment in water and sewer rate cases filed by the Missouri-American Water Company (MAWC). Because of the ongoing COVID-19 pandemic, these local public hearings will be conducted virtually by WebEx and telephone conference. They will be streamed live on the Commission’s website (

To facilitate an orderly presentation that can be preserved for the record, members of the public who wish to participate in the question and answer session or make a comment to the Commission, need to register by sending their first and last name, phone number and email address to or by calling 1-800-392-4211 by 5 pm the day before the hearing.

To attend the public hearing by telephone, at the time of the hearing, call toll-free 1-855-718-6621, listen to the prompt and enter the meeting number (access code) set out below, followed by # (pound/hashtag symbol). If prompted for a password, enter 0344.

To participate by video/Internet, visit the website You can also download the Cisco WebEx meetings application on your mobile device, laptop, desktop or tablet prior to the hearing and join the meeting at the hearing time by inputting the corresponding access code and password listed below.

The Commission has scheduled eight virtual local public hearings. Any person may comment at any of the hearings, but are encouraged to attend the hearing corresponding to the location nearest their service area for the most relevant information. Comments at the hearing will be limited to five minutes per person.

A PSC Staff conducted question and answer session will be held at the beginning of each local public hearing. The formal local public hearing will begin at the conclusion of the question and answer session. The local public hearing schedule appears below.

January 20   Riverside, St. Joseph, Lawson          6 p.m.   Access Code: 177 073 8945   Password: 0344
January 21   St. Louis                                           6 p.m.   Access Code: 177 407 9425   Password: 0344
January 22   Arnold                                             Noon    Access Code: 177 728 6718   Password: 0344
January 25   Maryland Heights                           Noon    Access Code: 177 294 3943   Password: 0344
January 25   Ferguson                                         6 p.m.   Access Code: 177 782 6442   Password: 0344
January 26   Warsaw, Warrensburg                     Noon   Access Code: 177 328 7971    Password: 0344
January 26   Jefferson City, Mexico, St. Charles   6 p.m.  Access Code: 177 977 5939    Password: 0344
January 29   Branson, Joplin                                Noon   Access Code: 177 191 3281    Password: 0344

At the time of the hearing, call toll-free 1-855-718-6621, listen to the prompt and enter the meeting number (access code), followed by # (pound/hashtag symbol). If prompted for a password, enter 0344.

Any person needing special accommodations to participate in the local public hearings as addressed by the Americans with Disabilities Act should contact the Public Service Commission at least 10 days prior to the hearing at one of the following numbers: PSC Consumer Services Hotline 1-800-392-4211 or TDD Hotline 1-800-829-7541.

Individuals wishing to mail comments should send them to the Missouri Public Service Commission, P.O. Box 360, Jefferson City, Missouri 65102. They can also be sent electronically using the Commission’s electronic filing system at When submitting comments, please refer to File No. WR-2020-0344.

On June 30, 2020, MAWC filed water and sewer rate cases with the Missouri Public Service Commission seeking to increase current annual water and sewer revenues by approximately $73.5 million (21.1%).

MAWC serves approximately 470,000 water customers and 15,000 sewer customers in Missouri.
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