Missouri Public Service Commission

JEFFERSON CITY, Mo.---The Missouri Public Service Commission on Thursday ordered Commission Staff to investigate Liberty Utilities' electric, water and natural gas customer service and billing practices.

Liberty customers have testified during Local Public Hearings and have contacted the Commission's Consumer Services Department with concerns about Liberty Utilities billing issues over the last several months.

"The Commission has had numerous inquiries, complaints, comments and testimony about issues with Liberty Utilities’ billing and customer service,” the Commission said in its order. “These inquiries have come through the Commission’s customer service hotline, comments and testimony submitted at local public hearings and constituent inquiries received by Missouri legislators. Because of these persistent concerns, the Commission will direct its Staff to investigate all the Liberty Utility companies operating in Missouri and file a report with any recommended actions to be taken by the Commission.”

The Commission’s order instructs Staff to provide reports every three months, beginning on April 30, 2025, to report on progress of the investigation and when it expects to complete its final investigation report.

Consumers who need additional information can call the Consumer Services hotline at 800-392-4211.

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Case No. OO-2025-0233

• OO-2025-0233