Press Release


FOR IMMEDIATE RELEASE -- October 25, 2017
Contact:
Kevin Kelly (573) 751-9300
PR-18-54
 

PSC Cold Weather Rule Takes Effect November 1

 
JEFFERSON CITY---The Missouri Public Service Commission’s Cold Weather Rule, designed to help customers with heat-related utility bills, begins on November 1, 2017. The rule will remain in effect through March 31, 2018. The Cold Weather Rule has been a part of the Commission’s rules and regulations since 1977.

The Cold Weather Rule applies to natural gas and electric utilities under PSC jurisdiction that provide heat-related service. Municipally operated systems, cooperatives and those that provide propane delivered by truck are not under PSC jurisdiction.

The Cold Weather Rule:
  • Prohibits the disconnection of heat-related service when the temperature is predicted to drop below 32 degrees during the following
         24 hour period.
  • Provides more lenient payment terms permitting reconnection of service for natural gas and/or electric customers.
  • Allows customers to budget payments over 12 months.
  • Requires that customers be notified by mail 10 days before the date the utility intends to shut off service; an attempt be made to
         contact the customer within 96 hours before the shut off; an attempt be made to contact the customer right before the shut off; and
         that notice is left at the home when service has been shut off.
  • Requires the customer be notified of possible financial help in paying the utility bill.
  • Allows for the reconnection of service for less than the full amount owed.
     
A customer may register with the utility if:
  • They are 65 years of age or older;
  • Disabled to the extent that they have filed with the utility a form submitted by a medical physician attesting that their household must
         have natural gas or electric utility service provided in the home to maintain life or health; or
  • They have obtained a formal award letter issued from the federal government of disability benefits.

A customer, registered with the utility company as elderly or disabled, will receive additional notifications prior to a proposed discontinuance of service during the Cold Weather Rule period. They may also be eligible for additional minimum payment arrangements.
 

If a customer is faced with a heat-related utility bill that cannot be paid in full, it is important to:

  1. Contact the utility company.
  2. State an inability to pay the bill in full.
  3. Provide monthly or annual income information.
  4. Make a minimum payment. Enter into a payment agreement.

 

For more information on the PSC’s Cold Weather Rule, please see the Commission’s website at www.psc.mo.gov or call the Commission’s Consumer Services hotline at 1-800-392-4211. Consumers can also receive Cold Weather Rule information from their local natural gas or electric company or the local community action agency.

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