Press Release

FOR IMMEDIATE RELEASE -- September 06, 2019
Kevin Kelly (573) 751-9300


Lifeline Assistance Helps You "Stay Connected"

Missouri PSC Supports National Lifeline Awareness Week



JEFFERSON CITY---Telephone service is essential to staying connected with family and friends, seeking emergency and government services as well as community resources.  The Lifeline Program can provide discounts to help eligible low-income customers “stay connected” to the opportunities and security that phone service brings.


The Missouri Public Service Commission joins a national effort in observing National Telephone Discount Lifeline Awareness Week.  The week of September 9-13, 2019 has been designated to promote the Lifeline Program, which will be highlighted by the release of a new informational video and Lifeline infographic. 


Funding for this program is primarily from the federal universal service fund, but additional funding may also be provided by the Missouri Universal Service Fund.  Missouri also has a separate program for eligible disabled customers. 


“The Lifeline Program is very important in helping customers stayed connected,” said PSC Commissioner and Missouri Universal Service Board Chairman Bill Kenney.  “Discounted telephone service is available for eligible customers and the Missouri Public Service Commission is currently considering proposals to increase discount amounts for the Lifeline and Disabled Programs.” 


The Lifeline or disabled discount is limited to one per household.  A household cannot receive discounts for multiple wireless phones or from multiple telephone providers.  Currently, eligible customers may receive a discount of up to $15.75 a month from the Lifeline Program or $6.50 a month from the Disabled Program. 


Customers may be eligible for assistance if their annual household income level is at or below 135 percent of the federal poverty level or if a member of the household participates in any of these programs: Food Stamps; MOHealthnet (or Medicaid); Supplemental Security Income (SSI); Federal Public Housing Assistance; Veterans and Survivors Pension Benefit; or certain disability benefits.  Call your local telephone provider to see if it provides Lifeline service and if you qualify for that service.


The Lifeline Program is overseen by the Federal Communications Commission (FCC) but the Missouri Public Service Commission helps administer the program. 


Some landline and wireless providers participate in the Lifeline Program.  Please contact your local telephone company for more information. Additional information is also available at .





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