Press Release

FOR IMMEDIATE RELEASE -- August 30, 2023
Contact: Kevin Kelly (573) 751-9300
PR-24-22

PSC Seeks Additional Information on Evergy TOU Rate Implementation Plan

JEFFERSON CITY---The Missouri Public Service Commission has directed Evergy Missouri Metro and Evergy Missouri West (Evergy) to provide the Commission with updates and additional information regarding Evergy’s Time-of-Use (TOU) rate implementation plan.

The Commission requested additional information on a number of items such as:
  • Enrollment Summaries by certain customer segments including Electric Heat Customers, Non-Digital Customers, Senior Customers, Rural Customers, Low Income Customers and Less Energy Engaged Customers.
  • Contact Center Engagements including customer complaints and the resolution type of each call.
  • Customer Engagement including updates of customer calls, surveys and customer use of Evergy’s Compare My Rate online tool.
  • Customer Data such as the frequency of accounts that switch TOU rates.
  • Average Payment Plan (APP) information including the number of customers that were removed from the APP because they enrolled in a new rate option using self-service; and the total number of re-enrollments in APP after the new TOU rates are effective.

Evergy is to also make progress reports to the Commission regarding the TOU education and implementation process at on-the-record presentations in November 2023, January 2024 and April 2024. Evergy is to also hold a stakeholder meeting in 2023 to solicit stakeholder feedback and input.

As previously ordered by the Commission, Evergy’s new default TOU rates will have a phased-in implementation from October 1, 2023 through December 31, 2023. The time prior to October 1, 2023, was ordered as a lead-in time for customer education and outreach.
-30-
External / Internet