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Commonly Asked Questions
Do all companies participate in these programs?
- No. Not all companies participate in the
program. All incumbent landline local telephone companies, some
competitive landline local telephone companies and a few wireless
companies participate. Check with your desired provider to see if
they participate.
Can I receive discounts on multiple lines or phones?
- No. Only one discount per household.
How long will I remain on the program once admitted?
- You are obligated to contact your local provider if you no longer
meet eligibility requirements; however, companies are required to
annually verify that program participants continue to meet qualifying
criteria. Failure to comply with a company's subsequent request
for verification of continued eligibility will cause your discounts to
cease.
How are these programs funded?
- Companies participating in these programs receive funding
from the federal universal service fund and/or the Missouri
universal service fund. The Missouri
USF provides $3.50 in funding while the federal USF
provides the remaining funding. Both the Missouri USF and federal
USF are supported by surcharges on consumer bills.
