The Missouri Public Service Commission regulates investor-owned electric, steam, natural gas, water and sewer and telephone companies. Its mission is to ensure Missouri consumers have access to safe, reliable and reasonably priced utility service while allowing those utility companies under our jurisdiction an opportunity to earn a reasonable return on their investment. The PSC also regulates manufacturers and retail dealers who sell new and used manufactured homes and modular units. The commission was established in 1913. The PSC is comprised of five commissioners, who are appointed by the governor.

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Inspection Requests / Consumer Complaint

If a consumer is concerned that their new Manufactured Home or Modular Unit (Modular Units include Residential Homes, Commercial or Industrial Units or Units used for Educational purposes) has set-up deficiencies, serious defects, or possible imminent safety hazards, they can file an inspection request / consumer complaint with the Missouri Public Service Commission, Manufactured Housing and Modular Units Program.

There is no cost to the consumer for the inspection. Questions call 800-819-3180.

IMPORTANT

Please Read Before Proceeding

The Manufactured Housing and Modular Units Program has authority to enforce Building Codes, Safety Standards and set-up related issues on all new homes or Modular Units. There is a five year statute of limitations on new home set-up.

The Manufactured Housing and Modular Units Program does not have jurisdiction over cosmetic issues or contract issues, including but not limited to all financial matters and titles. Complaints on these issues should be forwarded to the Missouri Attorney General's Office by calling the Consumer Protection Division at 800-392-8222.

Obtaining an Inspection Request / Consumer Complaint Form

The homeowner must complete an Inspection Request / Consumer Complaint Form, which can be obtained by...

Calling the Manufactured Housing and Modular Unit Program at 800-819-3180.
Downloading and printing this form: Inspection Request / Consumer Complaint Form
Completing and submitting the form electronically.

Please return the form along with a copy of your Bill of Sale or Purchase Agreement to the Missouri Public Service Commission, Manufactured Housing and Modular Units Program, P.O. Box 360, Jefferson City, MO 65102.

Completing the Inspection Request / Consumer Complaint Form

You will find information regarding the manufacturer of your home on the data plate, which is usually located on the back of a kitchen cabinet door or on a closet wall in your home.