Inspection Requests / Consumer Complaint

If a consumer is concerned that their new Manufactured Home or Modular Unit* has set-up deficiencies, serious defects, or possible eminent safety hazards, they can file an Inspection Request/Consumer Complaint form with the Missouri Public Service Commission, Manufactured Housing and Modular Units Program for a free inspection. Any questions, please call the Department at 800-819-3180.

* Modular Units include Residential Homes, Commercial or Industrial Units or Units used for Educational purposes.

IMPORTANT

Please Read Before Proceeding

The Manufactured Housing and Modular Units Program has authority to enforce building codes, safety standards and set-up related issues on all new homes or modular units. There is a five year statute of limitations on the set-up of a new home.

The Manufactured Housing and Modular Units Program does not have jurisdiction over cosmetic issues or contract issues, including but not limited to all financial matters and titles. For contract and financial issues, contact the Missouri Attorney General's Office by calling the Consumer Protection Division at 800-392-8222. For titling issues contact the Department of Revenue @ 573-526-5144.

Obtaining an Inspection Request / Consumer Complaint Form

The homeowner must complete an Inspection Request / Consumer Complaint Form, which can be obtained by...

• Downloading and printing this form: Inspection Request / Consumer Complaint Form from our webpage or,
• Calling the Manufactured Housing and Modular Unit Program @ 800-819-3180.

Please return the completed form along with a copy of your Bill of Sale or Purchase Agreement to the Missouri Public Service Commission, Manufactured Housing and Modular Units Program, P.O. Box 360, Jefferson City, MO 65102 or fax to: 573-522-2509.

Note: You will find information regarding the Manufacturer of your home on the Data Plate, which is usually located on the back of a kitchen cabinet door or on a closet wall in your home.