The Missouri Public Service Commission regulates investor-owned electric, steam, natural gas, water and sewer and telephone companies. Its mission is to ensure Missouri consumers have access to safe, reliable and reasonably priced utility service while allowing those utility companies under our jurisdiction an opportunity to earn a reasonable return on their investment. The PSC also regulates manufacturers and retail dealers who sell new and used manufactured homes and modular units. The commission was established in 1913. The PSC is comprised of five commissioners, who are appointed by the governor.
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File a Complaint
Rights and Responsibilities
Investor-owned electric, gas, telephone utility, water and sewer
companies are regulated by the Missouri Public Service Commission, and
you can make an informal complaint in writing, by telephone or personal
appearance to the Commission without the need of legal assistance. The
Commission's office is located as follows:
Governor Office Building
200 Madison Street
PO Box 360
Jefferson City, MO 65102-0360
Our toll-free number is 1-800-392-4211
- Fact Sheet -- How
To File A Complaint
Please call 1-866-735-2460 TTY
1-800-735-2466 VOICE and ask Operator to call our toll-free 1-800-392-4211 Consumer Service number
The Missouri Public Counsel represents the public, with emphasis on the interests of residential and small business rate payers before the Public Service Commission. The office address is:
Lewis Mills, Public Counsel
Governor Office Bldg.
Suite 650
200 Madison Street
P.O. Box 2230
Jefferson City, MO
65102-7800
The telephone number is (573) 751-4857
Toll-free: 1-866-922-2959
Website: http://www.mo-opc.org/
- How to file a Complaint with the FCC - E-Mail us with your questions or concerns.
- Better Business Bureau System -- Promoting Fairness and Integrity in the Market
Definition of Complaints and Inquiries
- Consumer Inquiry
- An issue PSC staff can resolve without contacting the utility company. Inquiries also incorporate EFIS Quick Hits that include "referrals" to other information sources on matters over which the Missouri PSC has no jurisdiction (cable television, Internet, service providers, satellite dishes, etc.).
- Complaint
- An issue typically involving a utility billing, payment, service or safety issue that requires PSC staff to contact the utility company for mediation or resolution. It does not necessarily mean the utility has violated Commission rules and regulations or the company's tariff.